Support Center
Get help with AlphaLog workflows, account access, billing questions, and Premium evaluation before checkout.
Typical response target: within 24 hours on business days.
Current support path
Email support is available now
For workflow questions, account access, billing help, or Premium evaluation, email us with the workflow name, ticker symbols if relevant, and a short description of what happened.
For urgent account or billing issues, include "URGENT" in the subject.
Premium Questions
Ask what a paid workflow includes, how upgrade moments work, or whether a workflow fits your research process.
Account & Billing
Get help with sign-in, subscription status, checkout questions, and cancellation or renewal concerns.
Workflow Issues
Report confusing output, unavailable market data, broken links, or a workflow that does not match your expected research task.
Self-serve help and roadmap channels
Documentation
Currently covered through product copy and workflow pages while standalone docs are prepared.
FAQ
Common pricing, account, and workflow questions are handled by email until a public FAQ is ready.
Live chat
Not available yet. Email support is the launch-safe channel for paid and evaluating users.